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2478 Street City Ohio 90255

info@mediax.com

+(402) 763 282 46

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Privacy & Policy

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Privacy Policy

At Nuvo Medsurg Pvt. Ltd. (“we,” “us,” “our”), accessible via https://nuvomedsurg.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or contact us for business inquiries.

  • By using or accessing our website, you agree to the practices described in this policy.
1. Information We Collect
  • Name, email, phone number, and business details
  • Enquiry or contact form information
  • Browser, IP address, and usage data
2. How We Use Your Information
  • Respond to enquiries
  • Provide products and services
  • Improve website performance
  • Send important updates
3. Cookies and Tracking Technologies
  • We use cookies and similar tools to enhance user experience, monitor website performance, and collect analytics.
  • You may choose to disable cookies through your browser settings, but some website features may not function fully without them.
4. Data Sharing
  • We do not sell your personal data. Information may be shared only with trusted service providers or when required by law.
5. Data Security
  • We implement reasonable technical and organisational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
  • However, no online transmission is completely secure, and we cannot guarantee absolute protection.
6. Third-Party Links
  • Our website may include links to third-party sites.
  • This policy does not apply to those sites;
  • we encourage you to review their privacy practices separately.
7. Policy Updates
  • This policy may be updated from time to time. Changes will be posted on this page.
8. Contact Us
  • Nuvo Medsurg Pvt. Ltd.
  • Email: info@nuvomedsurg.in
  • Phone: +91-7082210770, +91-7082210771

Refund & Return Policy

At Nuvo Medsurg Pvt. Ltd., customer satisfaction is important to us.
  • Returns are accepted only for damaged, defective, or incorrect products.
  • Customers must notify us within 7 days of delivery
  • Products must be unused, in original packaging, and in resalable condition.
  • Refunds will be processed after inspection and approval.
  • Shipping charges are non-refundable unless the error is from our side.
  • For return requests, please contact our support team.

Shipping Policy

  • We aim to deliver products safely and on time.
  • Orders are processed within 2–3 working days after confirmation.
  • Delivery time may vary depending on location and the courier service.
  • Shipping charges (if applicable) will be informed before dispatch.
  • Tracking details will be shared once the order is shipped.
  • We are not responsible for delays caused by courier partners or unforeseen circumstances.